📄 CUSTOMER SERVICES

At Snifmist, customer service is not a formality.
It’s part of the experience.

If you need help with orders, products, or policies, you’ll find clarity here.

Orders & Shipping

• Orders are processed within 1–3 business days
• Free shipping on orders above ₹999
• Tracking details are shared via email or SMS once shipped
• Delivery timelines may vary depending on location and courier service

For detailed terms, please refer to our Shipping Policy.

Returns & Refunds

Perfumes are personal. For hygiene and safety reasons:

• ❌ Returns are not accepted
• ❌ Exchanges are not available once delivered

However, we will assist you if:

• You receive a damaged product
• You receive an incorrect item
• There is a manufacturing defect

Please contact us within 24 hours of delivery with clear images for resolution.

For full details, visit our Return & Refund Policy.

Product Guidance

• All fragrances are crafted using high-quality ingredients
• Performance may vary based on skin chemistry and climate
• Store perfumes in a cool, dry place away from direct sunlight

If you need help choosing a fragrance, feel free to contact us.

Privacy & Payments

• Secure payments via trusted gateways
• Encrypted transactions
• Customer data is never sold or misused

Read more in our Privacy Policy.

Need Help?

For any customer service related queries, reach out to us:

📧 contact@snifmist.com
⏱ Response within 24–48 working hours
🕙 Monday to Saturday | 10 AM – 6 PM IST