Refund & Return Policy

At Snifmist, we strive to ensure that every customer has a great experience with our products. Due to the personal nature of perfumes, we have a limited return and refund policy.

1. Returns

We accept returns only under the following conditions:

• The product is damaged, defective, or incorrect at the time of delivery
• The product is unused, unopened, and in its original packaging
• The return request is made within 48 hours of delivery

To request a return, please contact us with your order details and clear images of the issue.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns in the following cases:

• Opened or used perfume products
• Change of mind after purchase
• Products without original packaging

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be processed within 5–7 business days
• Refunds will be issued to the original payment method

4. Replacement

In case of damaged or defective products, we may offer a replacement instead of a refund, depending on availability.

5. Cancellations

Orders can be cancelled only before they are shipped. Once shipped, cancellations are not possible.

6. Contact Us

If you have any questions or need to request a return, please contact us:

Email: support@snifmist.com

Note: We reserve the right to refuse returns that do not meet the above conditions.

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